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Shipping FAQ

Shipping

Do you ship internationally?

At the moment, we are not shipping internationally. We are hoping to ship internationally very soon!

How long does standard shipping take?

Standard shipping in the Canada can take 2-3 days.

Do you provide expedited shipping?

Unfortunately we do not provide expedited shipping however if you reside within the GTA area, please do contact us at sales@getpopjoy.com and we can try to work something out!

Custom Work

Doing something awesome? A large event?

Send us an email at sales@getpopjoy.com and we’ll work with you!

Wholesale

The minimum wholesale orders are for 100 cards and we can work with you to provide our wholesale pricing for your needs. Contact our sales team at sales@getpopjoy.com for further information.

Terms & Conditions

Return Policy

If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Price adjustments for orders already placed will not be honoured. 

If your card is damaged on arrival, please reach out to us at hello@getpopjoy.com with pictures of the damage and we will work with you to remedy the situation.

Miscellaneous

Where are your cards made?

The cards have been made in Vietnam. The Kirigami art has been evolved from Japan to Vietnam where it was in Vietnam where artists were able to contort this creativity into a greeting card. We work with our Vietnam team to ensure that quality is top notch and creativity is always endless!

How are these cards made?

The cards are designed in Canada and made in Vietnam using CAD software. The designs are then sent to the printer where each part is laser cut using the newest technologies and hand assembled to make your pop up experience.

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