Frequently Asked Questions (FAQ)
How are these cards made?
The cards are designed in Canada and made in Vietnam using computer-aided design (CAD) software. The designs are then sent to the printer where each part is laser-cut using the newest technologies and hand assembled to make your pop-up card experience.
The cards are inspired by Kirigami art, which evolved in Japan. In Vietnam, artists were able to contort this creativity from Kirigami into a greeting card. We work with our Vietnam team to ensure that quality is top notch and creativity is always endless.
Shipping Costs and Delivery Times
Do you ship internationally?
Yes! We ship to the United States at a flat fee of $3.00 CDN per order, and internationally for $5.00 CDN per order.
How long does standard shipping take?
Standard shipping in Canada can take 2-3 days. For the United States and international shipping, we use Canada Post's XpresspostTM – International service which is estimated to take 4-10 business days.
Do you provide expedited shipping?
Unfortunately, we do not provide expedited shipping. However, if you reside within the Greater Toronto Area (GTA), please contact us at firstname.lastname@example.org and we can try to work something out.
Returns and Replacements
What is your return policy?
If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders with the following conditions:
- Items cannot be returned without a receipt. We offer a refund with a receipt in the same manner in which the original sale was made for the returned items. An email receipt will be accepted if the item was bought online and a physical receipt will be accepted if the item was bought in-person.
- All items must be returned in new condition with original packaging and contents.
- Price adjustments for orders already placed will not be honoured.
If your card is damaged on arrival, please reach out to us at email@example.com with pictures of the damage and we will work with you to remedy the situation.
What is customization?
Customization means we will work with you to create a brand new card, or one modified from an existing card, which is customized to your specific event or occasion. These can be used for anything from wedding invitations to corporate gifts for employees and clients.
What are my customization options?
Common customization options include but are not limited to:
- External logo: Add your company logo, illustration or text at the back of the card
- Interior Message: Customize your own message inside! This would be done with black ink and printed directly on the card for a general message or personalized for each recipient by hand.
- Exterior cardstock: We have a variety of different colors for the exterior cardstock
Talk to us about what you're looking for, and we'll work with you to create some options based on your ideas, budget and timelines. Contact our sales team at firstname.lastname@example.org for further information, or fill in the contact form here.
How do I get a customized card?
The minimum number of cards for customized cards is for 200 cards. We can work with you to provide pricing for your needs. Contact our sales team at email@example.com for further information, or fill in the contact form here.
Customization vs. a bespoke card - how do I know how much customization I’ll need?
Talk to us about what you're looking for and we'll work with you to create some options based on your ideas, budget and timelines. Customizing an existing design will save you design costs and turn around a quicker product, perfect if your budget and timelines are tighter. Bespoke orders will give you an original and unique design with the ideal fit for you which means that we can offer more flexibility with your final product - but this will take longer and cost a little more than customization to include a design phase.
Who do I contact if I’d like to sell the cards or make a wholesale order?
The minimum number of cards for a wholesale order is 200 cards. We can work with you to provide pricing for your needs. Contact our sales team at firstname.lastname@example.org for further information, or fill in the contact form here.
What is personalization, and how is this different from a custom order?
Personalization means we will personalize an existing card by hand-writing the message of your choice onto your chosen card, and ship it directly to the recipient in Canada on your desired date.
Customization means we will work with you to create a brand new card, or one modified from an existing card, which is customized to your specific event or occasion. If this is something you’re more interested in, please see the Custom Orders section above.
How do I choose the handwritten note option?
For personalization (handwritten notes), add the card to the cart and write what message you would like in the “Special instructions for seller” section on the right-hand side of the screen. You can choose to have the card shipped to the recipient in their name, while keeping the billing information in your name.
What color ink do you use for personalization?
Our default color ink is black. However we can use red or blue if specified in the personalization request.
Billing and Payments
What forms of payment do you accept?
We accept a number of payment methods for our online store. You can choose to checkout faster with PayPal, Google Pay, and Shop Pay on the Shopping Cart page; or with Visa, Mastercard, Amex, Discover, and more on the payment page.
Contact and Customer Service
For custom orders and wholesale orders, reach out to us at email@example.com
For further help, send us an email anytime at firstname.lastname@example.org