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Frequently Asked Questions: shipping, custom orders and more!

Shipping

Do you ship internationally?

Yes! We ship to the United States at a flat fee of $3.00 CDN per order, and internationally for $5.00 CDN per order

How long does standard shipping take?

Standard shipping in Canada can take 2-3 days. For the United States and international shipping, we use Canada Post's XpresspostTM – International service which is estimated to take 4-10 business days.

Do you provide expedited shipping?

Unfortunately we do not provide expedited shipping however if you reside within the GTA area, please do contact us at sales@getpopjoy.com and we can try to work something out!

Custom Work

What is customization?

Customization means we will work with you to create a brand new card, or one modified from an existing card, which is customized to your specific event or occasion. These can be used for anything from wedding invitations to corporate gifts for employees and clients.

What are my customization options?

Common customization options include but are not limited to: External logo: Add your company logo, illustration or text at the back of the card Interior Message: Customize your own message inside! This would be done with black ink and printed directly on the card for a general message or personalized for each recipient by hand. Exterior cardstock: We have a variety of different colors for the exterior cardstock Talk to us about what you're looking for, and we'll work with you to create some options based on your ideas, budget and timelines. Contact our sales team at sales@getpopjoy.com for further information, or fill in the contact form here.

How do I get a customized card?

Common customization options include but are not limited to: The minimum number of cards for customized cards is for 200 cards. We can work with you to provide pricing for your needs. Contact our sales team at sales@getpopjoy.com for further information, or fill in the contact form here.

Customization vs. a bespoke card - how do I know how much customization I’ll need?

Talk to us about what you're looking for and we'll work with you to create some options based on your ideas, budget and timelines. Customizing an existing design will save you design costs and turn around a quicker product, perfect if your budget and timelines are tighter. Bespoke orders will give you an original and unique design with the ideal fit for you which means that we can offer more flexibility with your final product - but this will take longer and cost a little more than customization to include a design phase.

Terms & Conditions

Return Policy

If you are not completely satisfied with your purchase, we will accept returns for merchandise within 30 days of purchase for most orders with the following conditions: Items cannot be returned without a receipt. We offer a refund with a receipt in the same manner in which the original sale was made for the returned items. An email receipt will be accepted if the item was bought online and a physical receipt will be accepted if the item was bought in-person. All items must be returned in new condition with original packaging and contents. Price adjustments for orders already placed will not be honoured. If your card is damaged on arrival, please reach out to us at hello@getpopjoy.com with pictures of the damage and we will work with you to remedy the situation. 

If your card is damaged on arrival, please reach out to us at hello@getpopjoy.com with pictures of the damage and we will work with you to remedy the situation.

Miscellaneous

Where are your cards made?

The cards have been made in Vietnam. The Kirigami art has been evolved from Japan to Vietnam where it was in Vietnam where artists were able to contort this creativity into a greeting card. We work with our Vietnam team to ensure that quality is top notch and creativity is always endless!

How are these cards made?

The cards are designed in Canada and made in Vietnam using CAD software. The designs are then sent to the printer where each part is laser cut using the newest technologies and hand assembled to make your pop up experience.

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